“Service isn’t just about getting things done – it’s about how we make people feel and how we invest in them over time.” – Audrey Hixson

In this episode of Cambridge Stronger, Audrey Hixson, Assistant Vice President of Service Experience at Cambridge, reflects on her nearly 20‑year journey at the firm and the non‑traditional path that shaped her career. From early service roles to operations, regulatory work, and leadership, Audrey shares how experience across roles helped shape her people‑first approach to service. She also discusses her perspective following recognition as an InvestmentNews Rising Star¹ and the importance of behind‑the‑scenes, service‑driven leadership.

This episode offers insight into:

• Service as a mindset and strategic advantage
• Investing in people to drive long‑term success
• Leading through change with transparency

¹InvestmentNews 2025 Rising Stars (formerly 40 Under 40).  Nominees had to be aged 40 or under (as of October 1, 2025) and be committed to a career in wealth management with a clear passion for the industry. Finalists were chosen based on nominations and winners were selected by an independent judging panel, which included Cambridge's President of Innovation and Experience, Colleen Bell. Award received October 2025.